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Tech Support

For assistance, check the FAQ or fill out the following Tech Support form. To allow us to best serve you, please answer all of the questions below to the best of your knowledge:

User Info

= Required Field

Screen Name:
Email:
Phone Number: ( ) - ext. for example: (123)456-7890 ext. 1234

Configuration Info
What version of MECA are you using? (how to tell)
What version of Windows are you using? (how to tell)
How much System memory [RAM]? (how to tell)
What is your Internet connection speed? (how to tell)
What Internet Browser are you using?
Are you behind a firewall or proxy server? If so, what type?

Problem Info
Type of problem:
Can you reproduce the problem?
Describe the problem and how/when it happens, to the best of your knowledge:
Error Messages:

Please type in the exact error messages as you saw them on the screen.
If there were more than one, start a new paragraph for each error.

What programs were running when the problem occurred?

America Online (AOL) Questions
Do you use AOL to connect to the Internet?
If you are connecting via AOL, what version are you using?
Are there any Parental Restrictions on your AOL account?